About CCI Support

Welcome to the Complex Chronic Illness Support website. Our vision is to “Empower People Towards Wellness” and our purpose is to improve the quality of life of people who suffer from a complex chronic illness, as well as that of their loved ones.

With our support people with complex chronic illnesses can, in time, develop an increased ability to participate in family, social and community life, and lead a life that is fulfilling and meaningful for them.

We provide many resources to our members including our innovative award-winning “Towards Wellness” Programme. We work with our members, their families and their community providing practical tools and developing strategic plans on how to find their next steps towards wellness.

Illnesses We Support

Chronic Fatigue Syndrome (CFS/ME)
ME (Myalgic Encephalomyelitis), also known as Chronic Fatigue Syndrome, has been described as an abnormal immune system response to any number of infectious or environmental triggers, causing a long term illness that can result in significant disability.

Main symptoms include:

  • Persistent and overwhelming fatigue
  • Post-exertional malaise (PEM)
  • Muscle and/or joint pains
  • Cognitive dysfunction – impaired memory & concentration
  • Sleep disturbance
  • Digestive problems
  • Sensitivities to light and sound
  • Headaches/migraines
  • Sore throat and/or enlarged lymph nodes
  • Dysregulated temperature control – fever/chills
  • POTS / Orthostatic intolerance – erratic heart rate, feeling faint or dizzy upon standing
  • Anxiety and/or irritability
Fibromyalgia is a chronic condition that causes fatigue, widespread pain, and tenderness throughout the body and often co-exists with CFS/ME and/or many of the symptoms of this condtion. People with Fibromyalgia generally experience pain in specific points around the body and these points are used as a gauge for diagnosis.

The points around the body are:

  • Back of the head
  • Area between the shoulders
  • Front of the neck
  • Top of the chest
  • Outside of the elbows
  • Top and sides of the hips
  • Insides of the knees.
Postural Orthostatic Tachycardia Syndrome (POTS)
Dysautonomia is a term for a group of diseases that include postural orthostatic tachycardia syndrome (POTS). In these conditions the autonomic nervous system (ANS) is dysregulated which can lead to blood pressure problems, heart problems, trouble with breathing and swallowing, and erectile dysfunction in men.

Main symptoms include:

  • Fatigue
  • Headaches
  • Lightheadedness and fainting
  • Heart palpitations
  • Exercise intolerance
  • Nausea
  • Diminished concentration
  • Tremulousness (shaking)
  • Coldness or pain in the extremities
  • Chest pain and shortness of breath.

Our Services

Qualified Support Field Officers

Qualified Support Field Officers

To work with each member providing education and assistance in actively managing their illness and improving their well-being.

Towards Wellness Programme

Towards Wellness Programme

The best of research-based knowledge into an easy-to-understand package to help sufferers begin to find their next steps towards wellness.

Advocacy groups at a meeting


Support for meetings with health practitioners / WINZ / family members.

Friendly Group Seminars

Group Seminars

Various guest speakers, presentations, events.

Group Support Meeting

Group Support Meeting

Opportunity to have monthly group catch-ups with our Field Officers and other members to share ideas and support one another.

stay involved with our Bi-monthly Newsletter

Bi-monthly Newsletter

Linking to the latest research and programme information.

Like our Facebook page


For members, where no matter how remote they are, can get support. For the public to connect and seek information.

working on our computer in our on-site Library

On-site Library

Where members and whanau can do their own informed research.

Towards Wellness Programme

Purpose Statement

To learn foundation principles to assist participants to navigate the ME/CFS/FM journey and create an individual road-map to support increasing health and wellness.

Endorsed by NZ’s leading authority on CFS/ME in NZ, Doctor Ros Vallings.

Course Structure

Two hours fortnightly (in total 10 workshops) based at the premises of Tauranga Counselling Services, with a follow-on 5 workshops to reinforce key learnings and equip participants with the skills to run their own group independently moving forward.


  • Tina Richards (Field Officer)
  • Kira Follas (Field Officer/Qualified Counsellor)

Guest Speakers

  • Nutritional Coach
  • Physiotherapist
  • General Practitioner

Towards Wellness - Series One

  1. ME Basics 1 – Understanding the Condition
  2. ME Basics 2 – Systems & Phases
  3. Pacing – Balancing Activity & Rest
  4. Stress Management – Calming a Maladaptive Stress Response
  5. The Journey of Acceptance
  6. Pain Management / A GP’s Perspective
  7. Nutrition / Gut Health
  8. Restorative Movement
  9. Sleep / Building Your Support Network
  10. The Foundational Principles to Support Healing

Towards Wellness - Series Two

  1. Mind-Emotion Connection
  2. Healing vs Stressed States
  3. Resting as a Strength
  4. Expressing Your Needs
  5. Continuing independent group work moving forward

A Special Thank You to the Legacy Of Nicola Evans

Nicola battled bravely with ME throughout the later years of her life and was cruelly taken by cancer at only 53 years of age. Prints of her paintings are available for sale via her website by clicking here, with all proceeds going to Complex Chronic Illness Support. This is Nicola’s legacy to us all.

Nicola Evans Artwork – Gift Card Packs Available

With kind permission from the Evans family, a selection of Nicola’s artworks has been reproduced in card form.

Working closely with the Evans family on the production of these cards, Complex Chronic Illness Support feels honoured to have been part of this journey with them.

There are three distinct sets of gift cards available for sale, each with six different prints. The cards are blank on the inside for your own personal message.

It was Nicola’s wish to leave an ongoing legacy to CCI Support through her artwork. All sales proceeds are donated to the organisation, to enable us to continue supporting those who suffer with complex chronic illnesses.

Gift card packs are priced at $15.00 each (plus postage)

To order packs of cards, please email us with your details and order to…

Meet Our Team

Michelle Fraser image
Michelle Fraser Manager

Hi, I’m Michelle Fraser, newly appointed manager of CCI Support. I have over 25yrs experience working in corporate & government organisations and feel honoured to be part of the CCI Support team.

Elizabeth McGougan Image
Elizabeth McGougan - EBoP Field Officer

Hi, I’m Elizabeth McGougan, based in Whakatane as your EBoP Field Officer. I am excited about joining CCI Support in this role and have been a member of the organisation since my ME/CFS diagnosis in 2005. My aim is to increase awareness within the community of complex chronic illness and grow the local EBoP membership.

Tina Richards Image
Tina Richards Field Officer

Hi! I’m Tina Richards, field officer for the Western Bay region of ME/CFS Support (BoP), covering Tauranga, Mount Maunganui, up to Waihi, Waihi Beach, and across to Te Puke and Pukehina Beach.

Joanne Palmer Image
Joanne Palmer Accounts & Administration

Hi, my name is Joanne Palmer. I am the office administrator at ME/CFS Support (BoP) Inc.
Initially I joined the team in March 2015 as a volunteer for a few hours a week and the hours steadily grew.

Kira Follas Image
Kira Follas Field Officer

Hi, I’m Kira and I work in service delivery at CCI Support, I also oversee and facilitate the Towards Wellness Programme. As a recoveree of ME/CFS/FM I believe in the possibility for healing and wellness with the optimal conditions in place.

scenic views of new zealand


Jeremy Nixon – IT Support
Bradley Simmonds – Fundraising & Research

Our Board

Barbara Whitton Image
Barbara Whitton President

My name is Barbara Whitton and my background is within the local government sector where I have held a variety of roles. I currently work as the Customer Relationships Manager for the Western Bay of Plenty District Council.

Steve Napier Image
Steve Napier Board Member

Hi, I’m Steve Napier. I have been a professional director since 2010, after previously being a share-broker and fund manager.
After having three separate experiences of ME/CFS and gaining an appreciation of the difficulties faced with this illness, I was keen to help out with governance at CCI Support, as a way of helping people with complex chronic illnesses within our community.

Jean Scoullar image
Jean Scoullar Vice-President & Treasurer

My name is Jean Scoullar and I have been on the Board of Trustees for ME/CFS Support (BoP) for eight years. I have been the Chairperson for two and a half years and prior to that deputy Chairperson for four years.

Andrea Macfarlane Image
Andrea Macfarlane Board Member

Hi, my name is Andrea Macfarlane and I’m a BOP local. I’m currently working as a part time solicitor for an excellent law firm in Tauranga after a long stint as a stay at home mum. I completed a Bachelor of Management Studies and a Bachelor of Laws at the University of Waikato and I am also a chartered accountant.

Jacqui Bassett Image
Jacqui Bassett Board Member

Some of you will already know Jacqui Bassett who, until recently was the Manager of ME/CFS Support BOP

Pauline Pibworth Board Member

Hello, my name is Pauline Pibworth.  I have worked as the Manager of Tauranga Citizens Advice Bureau and held Secretarial and Administrator roles in local government, Teachers College, chartered accountants and a health clinic here in N.Z. and the U.K.  I believe in the power of community groups and have held volunteer positions with Manawatu Samaritans, Volunteering BOP, Waipuna Hospice and the Cambodia Charitable Trust.


At Complex Chronic Illness Support Inc we have a good and valuable supply of various types of resources on hand for members to borrow at any time, newsletters, books, booklets from NZ, Australia and the UK, and some very good DVDs.  We are working hard to keep all the information that comes into our office up-to-date and so items in this section may change from time to time as new and current articles get posted and supersede existing ones.


The team at CCI Support are excited to announce our small but impressive range of merchandise. We would love you to join us in raising awareness by showing your support and purchasing any of these items. Please email info@ccisupport.org.nz with your size, item/s to purchase, name and address details. We will then prepare an invoice and upon receipt of payment, process your order*. Item/s will be posted direct to you or alternately, you may collect them from our offices situated at 56 Christopher Street. *Please note that we may experience the occasional delay with stock being immediately available. Where possible, we will try to keep these delays to a minimum. All proceeds from the sales of our merchandise goes directly back into the running costs of Complex Chronic Illness Support.


Cost (inclusive of GST)
Members:                   $25.00
Non-members:           $30.00

*Postage and handling and additional $3

Body Width (cm) 43 45.5 48 50.5 53
Body Length (cm) 68 70 72 74 76



Cost (inclusive of GST)
Members:                   $25.00
Non-members:           $30.00

*Postage and handling and additional $3

Body Width (cm) 45 49 53 57 62
Body Length (cm) 71 74 77 79 81.5

Cost – Caps (inclusive of GST)
Members:                   $15.00
Non-members:           $18.00

*Postage and handling an additional $3

Cost – Lanyards (inclusive of GST)
Members:                   $10.00
Non-members:           $13.00

*Postage and handling an additional $3



Complex Chronic Illness Support Incorporated is a registered charity supporting people with complex chronic illnesses. We rely on the generosity of funders and donations to continue to support and help improve the quality of life of our members, their caregivers and family/whanau.

We are approved by Inland Revenue as being for charitable purposes, so any donation of $5.00 or greater qualifies to be included in your annual tax return as a rebate.

To make a donation via internet banking, our details are:

Bank:                                Kiwibank

Account Name:               Complex Chronic Illness Support Inc.

Account Number:           38-9014-0140507-00

Or, we can also accept donations in person, or you are able to post your donation by cheque to:

Complex Chronic Illness Support Inc.
56 Christopher Street
Tauranga South
Tauranga 3112

Thank You To Our Supporters

Disability Community Trust