Supporting people impacted by Complex Chronic Illness.

Other Support:

There are more services in the community that can also support you with your Chronic Illness, here are just a few:


“The Rest Assured Respite Trust is a charitable trust whose mission is to establish a purpose-run facility for people chronically ill and leading limited lives due to ME/CFS. In acknowledgement of the little support for people chronically ill with ME/CFS that there is available, and while we work towards the purpose run facility, the Trust has developed an interim support programme, providing ready-to-eat food to those in need, called the MEals Support Programme”. For more information and to fill out an application for click here

St Johns Shuttle

The St John Health Shuttle is a free community service that transports people to essential medical and health-related appointments, and then brings them home again. Our Health Shuttle service is used by older people who no longer drive, by people who are too unwell to drive and those who can’t physically access other transport options. St John Health Shuttles are currently available in:

To find out more about St John Health Shuttle or to book a journey: Email [email protected] or call 0800 000 606 (Monday – Sunday 7am – 7pm)

St Johns Caring Caller

St Johns caring caller is a free telephone relationship for those who are feeling isolated and would like someone to talk to. You may have lost contact with people whose company you enjoy and would like to make friends with someone who cares about you. St Johns are careful to match clients with a caring caller that has similar interests and who they will feel comfortable talking to. There are many types of people who benefit from having a Caring Caller:

  • people who feel isolated
  • people who are house bound
  • parents at home alone

If you would like regular telephone contact call 0800 780 780 Mon-Sun 7am-7pm. Or fill out an Online Request Form      Click here for more information

Support Net

Support Net is a Needs Assessment and Service Coordination Service (NASC) for people of all ages with long term chronic health needs or who are aged over the age of 65 years and have long term disability or age related health needs. Support Net aim to support people to live as independently as possible in their home and community. You can SELF refer for home help and other in-home services though out the Bay of Plenty District Health Board area. CCIS can also make a referral for you. Remember, you don’t have to do it all or cope alone, if you need help with showering, cooking, cleaning, shopping – Support Net maybe able to help you.

Support Net


They offer a range of services for disabled people and their family and whānau. Their support services (with the exception of Mobility Parking and Total Mobility) are free.


CCS Disability Action Branch list

Where to find other help and Support

  • Need to talk? 1737 or text 1737 for support from a trained counsellor
  • The Depression Helpline: 0800 111 757 or free text 4202
  • Healthline: 0800 611 116
  • Lifeline: 0800 543 354
  • Samaritans: 0800 726 666
  • Youthline: 0800 376 633 or free text 234 (8am-12am), or email [email protected]
  • The Lowdown: free text 5626
  • Kidsline (ages 5–18 years): 0800 543 754
  • OUTline NZ: 0800 688 5463 for confidential telephone support for the LGBTQI+ family, as well as their friends and families
  • Alcohol Drug Helpline: 0800 787 797 or free text 8681
  • Gambling Helpline: 0800 654 655 or free text 8006
  • What’s Up? (for 5–18 year olds). Phone counselling is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily.
  • Womens Refuge:  0800 733 843
  • Shine:  Domestic Abuse Services:   free call: 0508 744 633 (9am and 11pm)
  • Hey Bro:   supporting men to be free from violence 0800 HeyBro (439 276)
  • Family violence information line   to find out about local services or how to help someone else: 0800 456 450
  • Need to talk?  Free call or text: 1737 for mental health support from a trained counsellor 
  • Youthline: 0800 376 633, free text: 234, email: [email protected]
  • Shakti – for migrant and refugee women – 0800 742 584 – 24 hours
  • Elder Abuse Helpline 0800 32 668 65 – 24 hours

In an emergency

If it is an emergency and you feel that you or someone else is at risk:
Call 111 or Go to your nearest hospital emergency department (ED) or Call your local DHB Mental Health Crisis Team (CATT) 0800 611 116 and stay until help arrives. If someone is unconscious, call an ambulance (111).

Let’s talk

If you’d like to learn more about any of our services, we’d love to hear from you.