07 281 1481 or 0800 224 787 or Text 022 658 0251 [email protected]

Refund and Returns Policy

CCI Support – Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) Policy

1. Consumer Guarantees Act (CGA) Compliance:

  • Our Commitment: Complex Chronic Illness Support is committed to providing goods that meet the guarantees outlined in the Consumer Guarantees Act 1993 (CGA).
  • Quality Guarantees: We assure you that the goods we sell are of acceptable quality, fit for their intended purpose, and match their description.
  • Remedies: In the event that the goods do not meet the CGA guarantees, we offer remedies such as replacement or refund.

2. Fair Trading Act (FTA) Compliance:

  • Honest and Transparent: Complex Chronic Illness Support is dedicated to honest and transparent communication with our customers. We do not engage in misleading or deceptive conduct as prohibited by the Fair Trading Act 1986 (FTA).
  • Clear Product Information: We provide clear and accurate information about our products, including their features, specifications, and pricing.

3. Refund and Return Policy:

  • Timeframe for Returns: Customers can return goods within 30 days of purchase for a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: A valid proof of purchase (e.g., receipt, order confirmation) is required for all returns.

4. Exclusions and Limitations:

  • Excluded Goods or Services: Certain goods or services may be excluded from specific guarantees or remedies under the CGA.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Limitations on Liability: In accordance with applicable laws, Complex Chronic Illness Support may limit liability for certain types of loss or damage.

5. Shipping

To return your product, you should mail your product to: 43 Welcome Bay Road, Welcome Bay, TAURANGA 3112.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Communication:

  • Transparency: We strive to be transparent in all our dealings with customers, providing accurate and complete information about our products and services.
  • Accessibility: This policy is easily accessible on our website, and customers can contact us for any inquiries related to our CGA and FTA policies.

6. Compliance Monitoring and Training:

  • Staff Training: Our staff members are trained to understand and communicate our policies in alignment with the CGA and FTA.
  • Regular Review: We regularly review and update our policies to ensure ongoing compliance with changes in legislation and business practices.

Contact Information:

If you have any questions or concerns regarding our CGA and FTA policies, please contact our customer service team at [email protected]

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